If you're planning a trip with Celebrity Cruises or need assistance with a current reservation, reaching their customer service quickly is essential. Whether you're looking for help with bookings, cancellations, or onboard services, this guide will walk you through 11 different ways to contact Celebrity Cruises’ customer support team — including via phone, email, live chat, and more.
- Visit: www.celebritycruises.com
- Navigate to the “Contact Us” section and submit your query via the form.
- Look for the Chat icon on the homepage.
- Available for quick, real-time help with general questions.
- Common email: customersupport@celebritycruises.com (confirm on official site).
- Ideal for non-urgent issues, such as feedback or documentation requests.
- DM or tag @CelebrityCruise for quick responses.
- Often monitored by the social support team during business hours.
- Available on iOS and Android.
- Includes in-app support chat and contact options during or before your trip.
- If you booked through a travel agent, they may have a direct line to support and can assist you faster.
- Use the website to locate nearby offices or travel agencies affiliated with Celebrity Cruises.
- On the official site, some pages offer a “Request a Callback” option for those who don’t want to wait on hold.
- Celebrity Cruises has a dedicated department for guests with disabilities.
- Phone or email the Access Department directly (listed on their accessibility page).
- Use your stateroom phone or the app to contact guest services during your cruise.
- For technical issues, onboard services can also help resolve or escalate your request.
No matter your preferred communication method, Celebrity Cruises offers multiple ways to get in touch. Keep this list handy before and during your journey so you’re never stuck when you need support.